FAQ

FREQUENTLY ASKED QUESTIONS

How do I place my order?

To place an order:

Finish adding items to your shopping cart.
You can choose to checkout through our website or through PayPal.
If you wish to continue through our website, click the green "Checkout" button located on the right side of the screen.
If you wish to continue through PayPal, click the PayPal button.
You will be transferred to our Customer Information page. You will be asked to enter:
Email address
Name
Address
If you have a valid discount code, you can enter it in the "Discount" field located on the right side of the screen. Be sure to click the "Apply" button so your discount is calculated and applied to your order.
Continue by clicking the "Continue to Shipping Method" button. Make sure you have entered the correct delivery address (if it is different from your billing address). Once everything is complete, click "Continue to Payment Method."
You will need to enter your payment details. You will have the option to indicate that the shipping and billing details are the same, if applicable.
Once you have completed the form, click the "Complete Order" button. You will be taken to a screen that provides an order summary along with an on-screen order confirmation, as well as a second email confirmation.
If you encounter any difficulties during the checkout process, please feel free to contact our customer service department by emailing us at support@teapotir.com.
What do I do if there are missing items or incorrect products when I receive my order?

For missing or incorrectly shipped items, please contact us at support@teapotir.com. Please provide your transaction reference number (Order #) and provide proof (the image file size must be less than 1 MB). We will be happy to resend you the correct item at no additional cost, and we will not ask you to return the item that was sent to you in error. You can keep it as a gift from us!

How do I know my order has been shipped successfully?

You will receive an email confirmation containing your order number and purchase details.

I would like to exchange the items I ordered. What should I do?

You can modify your order before 11:00 p.m. (PDT, -7 GMT) on the same day the order was placed. You can contact us at support@teapotir.com to request an exchange.

How do I add items to my cart?

To add items to your cart:

Navigate to the page of the item you are interested in and choose your item preferences. When you click the "Add to Cart" button, you will be taken to your "Shopping Cart" page.

Enter the quantity of the item you wish to order using the "Quantity:" field next to the item image. After entering a quantity, you can continue shopping or choose to complete your order.
How do I see what's in my shopping cart?

To view the contents of your cart, click the Cart icon located at the top of the website page. Once you click this icon, you can easily change the quantity you wish to purchase for any item in your cart by updating the listed quantity. You can also delete any item in your cart by clicking the "Delete" link at the bottom of the quantity list.

How do I remove items from my cart?

First, click the "Cart" icon in the top right corner of your computer screen. This will allow you to see all the items currently in your cart. Once you have identified the item you wish to remove, click the "Delete" link at the bottom of the quantity list. This will automatically remove the item and refresh the page to reflect your changes.

How do I change the quantity of a particular item in my cart?

First, click the "Cart" icon in the upper right corner of your computer screen. This will allow you to see all the items currently in your cart, as well as the quantities you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the "Quantity" field for that item and type the desired quantity. Once this is done, the quantity and associated amount (if applicable) will automatically update and reflect the correct amount and cost on the right side of your screen.

What are the recommended browsers for this site?

Google Chrome, Safari, Firefox, Internet Explorer.

What are your payment options?

We accept four major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

How do I make payments using PayPal?

PayPal is the easiest way to make payments online. Once you have

Once you've added items to your cart and are ready to complete your transaction, you can click the "PayPal" button. You will be redirected to the PayPal website. Make sure you fill out the correct details for quick and hassle-free payment processing.

How do I use a discount code?

To use a promotional code, follow these steps:

Choose the item you wish to order and then click the green "Checkout" button.
You will be transferred to our Customer Information page on the next page; fill in the corresponding information.
You will see a "Discount" field in the top right corner of the page.
You need to enter the discount code and then click "Apply." You need to verify if the discount has been applied and is valid by viewing its application in the breakdown below.
What is your return and exchange policy?

Please refer to our Return Policy regarding returns. Our customer service is available 24/7. We will respond to your inquiry as soon as possible.

How do I return my item?

You can contact us through our support channel at support@teapotir.com for more information.

What is your cancellation policy?

Order cancellation is permitted before 11:00 p.m. (PDT, -7 GMT) on the same day. After that time, cancellations will not be accepted. You can contact us at service@teapotir.com to request a cancellation.

Is it safe to order online?

Yes. We take the utmost care with the information you provide when placing an order through our online store (or any other means). The server hosting our store encrypts the transmission of all credit card and personal customer information using the internet-standard SSL (Secure Sockets Layer) protocol.

Is it safe to use my credit card on your website?

To ensure a secure payment process, our website uses a credit card processor for a reliable and secure online payment gateway, keeping all data encrypted with AES-256.

Is my personal information kept private?

Any information you share with us is private and confidential. We will never share, rent, or sell your personal information without your consent, except as required by law.